What do I do if I cannot get a reading?

If you cannot get the reading on the screen, please make sure:

  • The Bluetooth icon is a blue color. If not, check the connection with the thermometer. The thermometer might be off or have a low battery.
  • The environmental temperature is not too high (more than 89.6° F). Avoid direct heat and sunlight projecting onto the thermometer. Additionally, a windy entrance might cause the sensor to fail.
  • You take a break before measuring your body temperature if you’ve just come from either a freezing or a hot environment.
  • You step back and move forward again if the iPad cannot display a reading after 6 seconds.