Welcome to Our Help Site

• Can I pay with a HSA/FSA card on your site?
• How to place an order & how to enter a discount code?
• Online Registration & Warranty
• Our Customer Service Line:TEL:1-888-307-8188 (Toll-Free Number, Mon-Fri, excluding holidays 0830-1730, PST Time)

• Please Contact Your Original Seller for International Orders (Europe) – We Only Ship Within the USA

• Can hematocrit levels affect the result?
• Can I test blood glucose from sites other than my fingertips?
• Does the blood sample not filling up the strip confirmation window affect the result?
• How do I maintain my blood glucose meter?
• How to enter the correct meter mode to perform a control solution test?
• How to replace the battery of my FORA G20 blood glucose meter?
• My new meter gives me a different result than my old meter for the same test. Does that mean my meter isn't accurate?

See all articles in FAQ for ForaCare Glucose Meters →

• Are there instructions for the public to see or should someone be manning the ATMS?
• Are there specific URLs or ports we need to open on our firewall?
• At what temperature will the alarm go off?
• How can I set up an email account to receive alert notifications?
• How can we access the data?
• How do I know if my device has a low battery?
• How long will the iPad battery sustain?

See all articles in FORA® Auto Temperature Measurement Station (ATMS) FAQs →

• How long will my battery last?
• How often do I need to replace my batteries?
• What brand of the battery fits the meter?
• What can I do when the meter shows “Error message” on the screen?
• Why does the screen remain blank after inserting a test strip?

• Can I change my subscription plan?
• Can I change or cancel my subscription at any time?
• Can I share my subscription with others?
• How does the subscription plan work?
• How do I cancel my subscription?
• How do I contact customer support?
• How do I subscribe?

See all articles in FORA Online Store Subscription →

• FORA Test N'Go Advance Voice
• FORA Lancing Device
• FORA IR42 Forehead Thermometer
• FORA Premium V10 (BLE) Glucometer
• FORA Pro Voice V9 Glucometer
• FORA Pro Voice V8 Glucometer
• FORA G30a Glucometer

See all articles in How-To Videos →

• Are there terms and conditions for the loyalty program?
• Do all my purchases count toward my points?
• How do I spend points?
• How much does it cost to join?
• Is there a limit to how many order points I can get?

• Important International Shipping Information
• Return Policy
• Shipping Policy

• FORA PC Software
• iFORA Android Apps
• iFORA iOS Apps

• User Manual (FORA Test N'Go Advance Voice Multi-parameter Monitoring System)
• User Manual (Blood-Pressure Monitors)
• User Manual (2-in-1 Blood Glucose & Pressure Monitors)
• User Manual (Thermometers)
• User Manual (Weight Scale)
• User Manual (Glucometers)
• User Manual (Pulse Oximeters)

• Q. How to switch from GKI to Dr.Boz ratio (iFORA HM app)?
• Q. Why doesn’t my meter turn on?